Coming home to a house with water or smoke damage can be very traumatic. Our caring, reliable technicians are here to help 24 hours a day, 7 days a week.
The first thing you as the homeowner should do is to call your insurance agency. Find out what your policy does and doesn’t cover and how much your deductible is. See our Customer Awareness Information link for more information on this.
Next, you need to get the source of the problem fixed. If there is a busted pipe, or faulty electrical outlet, you need to get these fixed before our technicians get there. This will solve any problems repeating themselves and costing you more money in the end.
On water damages, we will extract the remaining water from your carpet, put down a mold/mildew prohibitor, and in most cases set up drying equipment. Depending on the extent of the damage, drying time usually takes about 3-4 days with the drying equipment.
On smoke damages, we can wash down and repaint the walls, ceiling, and baseboards. We will steam clean the affected carpet and upholstery and apply a deodorizer.
We can bill your insurance directly and have your home returning to a normal condition in no time.
Please call 513-423-1949 for any water/smoke damage services or
513-267-9541 for after hour emergency service.
Water/Smoke Damage Customer Awareness Information
Peggy Hornung, DDS of White Blossom Professional Center writes:
“Just a note of Thanks for the great job you have done for our office in cleaning up the water damage after the pipe burst in the building. We appreciate so much your expertise and concern for our facility. It was so reassuring to see you each day to monitor the effectiveness of the fans and dehumidifiers, and we appreciated your assurance that all would be well. The Team that helped repair the carpet were courteous, prompt, and excellent. We would highly recommend your company to anyone seeking help with water damage to their home or workplace.”
Gregory Davis, DDS of White Blossom Professional Center writes:
“….. Robin, my Office Manager remembered Pro-Care Carpet Cleaning who had been out to our office a couple of months earlier, how we had been “WOW”ed at how they had gotten stains out of the carpet that no one else seemed able to touch. Robin remembered that the Pro-Care brochure highlighted emergency water damage restoration. I called their number, owner Tim Kissel answered, Tim dropped whatever he was doing that Sunday afternoon and in less than an hour’s time he was on site to assess the situation…. I am convinced it was Pro-Care’s immediate response to my situation that ultimately limited the damage. The Pro-Care team extracted what water they could that night and left behind an impressive array of industrial fans and dehumidifiers…. Through it all Tim has worked directly with our insurance company to coordinate his compensation, we were able to continue to provide dental services, and I’m ending up with a final result that will looker newer and fresher than when we began. Thanks Tim, we’ve all appreciated your timeliness, your professionalism, and your expertise. From now on it’s no one but Pro-Care for me!”
Sharon & Eddie Gibbons
"We have used ProCare for years for carpet cleaning only. They have always done a wonderful job and are very professional. We had water back up in our basement in May 2009. Water poured in both sides of our basement through
the sump pump pits due to a blockage in one of the drains that transported the water to the street. We called ProCare at approx 10 pm that evening on an emergency basis – they immediately called back and said that they were on their
way. Tim and his staff stayed until the early hours of the morning removing carpet and padding with water up past our ankles. The water continued to pour into our basement but they continued to stay and work with us
to attempt to save everything we could in our finished basement. They were back early the next morning and came back every day to check on our basement until they could remove the blowers and dehumidifiers.
Without the help and expertise of this company, I’m sure we would have lost so much more of our personal belongs in this water emergency. We highly recommend this company and guarantee you will never be disappointed with their service."